Commitment To Clients

We strive to meet and exceed expectations with both our holidays and our service.

We're always looking for ways to improve the customer journey. Our clients are at the heart of everything we do and ensuring they can feel that is our greatest goal.

Whether it's simplifying paperwork, improving our own working processes and practices to ensure we're offering the best service and experience, actively using customer queries, complaints or other feedback as an opportunity to learn, improve and implement changes, or increasing the number of benefits, options and services we can provide our clients, we're committed to consistently improving things that will lead to a better overall customer experience.

Our Commitment to Clients team works together to regularly review and brainstorm new ideas. They analyse client feedback, review internal processes and conduct regular competitor analysis, all with the aim of ensuring that we are consistently moving forward when it comes to offering our clients the very best experiences possible.

 Meet The Value Team

LUCY

Lucy is Senior Polar Routes Specialist and Value Ambassador.

PAUL

Paul is our Senior Sales Manager and a Value Advisor.

MICHELLE

Michelle is a Polar Product Executive and Value Ambassador.

JACK

Jack is a Senior Travel Specialist and Value Ambassador.

LYDIA

Lydia is a Senior Travel Specialist and Value Ambassador.

KASEY

Kasey is an Elite Travel Specialist and Value Ambassador.

KATE

Kate is an Admin & Ops Assistant and Value Ambassador.

LIDIA

Lydia is a Polar Travel Specialist and Value Ambassador.

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